Refund policy

We have a 30-day 100% satisfaction guaranteed return policy (personalized items excluded, see below). Simply return your unused item(s) in its original packaging and we will refund your total amount.

You have 3 options when making a return:

  1. Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.

  2. Partial Refund: You may be able to receive a partial refund for the following products: Any item not in its original condition, damaged, or missing parts for reasons not due to our error 

  3. Exchange: We will replace damaged or defective items. Our customer specialists are available Monday through Friday. If you need to exchange your item for the same product, contact us via: support@fireinme.co

Personalized items

Personalized and custom-made items (for example, ornaments with a name, year, team or custom text) are made to order and are not eligible for returns, exchanges or refunds, unless the item arrives damaged or defective or there is an error on our side. Please double-check spelling, dates and options before placing your order. If your item arrives damaged or defective, contact support@fireinme.co within 14 days of delivery with a photo, and a replacement or refund will be issued.